Terms of service
Terms of Service & Distance Contract
Gunta Graudiņa, registration No. 210669-11038 legal address [Ģērmaņi, Suntažu pag, Ogres novads] (hereinafter – the "Online Store"), provides the content available on the website and offers goods/services in accordance with the Terms of Service set out below.
1. General Provisions
If a consumer purchases goods/services through the website, such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, Cabinet Regulations "Regulations Regarding Distance Contracts", etc.
2. Making a Purchase
The prices and specifications of products sold in the Online Store are indicated next to the products.
To place an order:
- Add the desired products to the shopping cart.
- Fill in all required fields and select the most suitable shipping method.
- The total cost of the order, including shipping, will then be displayed on the screen.
- Complete the payment to finalize the order.
3. Payment Terms
The settlement currency on the site is Euro (€).
Purchases can be paid for using the following payment methods provided by the payment platform makecommerce.lv (Maksekeskus AS):
- Latvian Internet Banking: Swedbank, SEB, Citadele, and Luminor
- Estonian Internet Banking: Swedbank, SEB, Luminor
- Lithuanian Internet Banking: Swedbank, SEB, and Luminor
- Finnish Internet Banking: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, Pohjola, POP Pankki, S-Pankki, Säästöpankki
- Card Payments: Visa / Mastercard
Note: When using internet banking as a payment method, please confirm the order and click the "Return to Merchant" button.
Personal data required to complete payments is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the Online Store's bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the paid amount will be refunded as soon as possible, but no later than within 14 days of receiving the notification.
4. Shipping & Delivery Terms
Goods are delivered to the following countries: [Latvija, Igaunija, vācija, Francija, United states of America, Canada, Australia ].
Purchased goods are delivered using: [Omniva, latvia post, DPD}
All customs duties, taxes, or import fees payable upon arrival at the destination country must be covered by the Buyer. Shipping costs are displayed prior to order confirmation.
Purchased goods will be delivered to the address specified by the Buyer within [Latvia 2–5] business days. In exceptional cases, we reserve the right to dispatch goods up to 45 calendar days, informing the customer accordingly.
5. Right of Withdrawal
The Buyer has the right to withdraw from the product within 14 calendar days from the moment of receiving the product. (If certain products are exempt from the right of withdrawal, this must be explicitly stated and explained here).
The right of withdrawal does not apply if the Buyer is a legal entity (business/corporate customer).
To exercise the 14-day right of withdrawal:
- Products must only be used for their intended purpose.
- The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period.
- If the goods are misused or damaged, handled carelessly during use, or if instructions are not followed, or if the original packaging is lost/significantly damaged, the Online Store reserves the right to reduce the refunded amount according to the decrease in the value of the product.
To exercise the right of withdrawal, you must submit a withdrawal form—available here: [https://peonijahandmade.com/pages/withdrawal-form-sample]—and send it to [peonija92@gmail.com] within 14 days of receiving the goods.
- Return Costs: The Buyer shall cover the cost of returning the goods, except in cases where the reason for return is that the product does not match the order (e.g., wrong or damaged item).
- Return Period: The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days after sending the withdrawal form.
- Refunds: Upon receiving the returned goods, the Online Store will immediately, but no later than within 14 days, refund all payments received from the Buyer under the Distance Contract.
The Seller reserves the right to withhold payment until the Goods or proof of return have been received from the Buyer. If the Buyer selected a delivery method other than the cheapest standard delivery offered by the Online Store, the Online Store is not obliged to compensate for the additional delivery costs.
The Online Store is not responsible for delays in fulfilling obligations or non-performance caused by circumstances and obstacles beyond its reasonable control.
The Online Store reserves the right to refuse to sell goods and request the return of goods from the Buyer if the price indicated in the Online Store is significantly lower than its market price due to an error.
6. Consumer Rights Regarding Non-Compliant Goods
The Online Store is liable for non-compliance of the goods sold to the Buyer with the terms of the contract or defects that appear within 6 months from the date of delivery, or were present at the time of delivery (unless such an assumption contradicts the nature of the item or defect).
The Buyer must inform the Seller of any non-compliance immediately, within 2 months of discovering it, by submitting a complaint.
Complaints can be submitted by contacting the Online Store at: [ peonija92@gmail.com
The Online Store is not responsible for defects that occur after delivery to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request free repair or replacement with new goods.
If repair or replacement is not possible, the Seller shall refund all payments provided for in the Distance Contract to the Buyer. The Seller will provide a written response to the consumer's complaint within 15 days.
7. Processing of Personal Data
The Online Store processes only those personal data entered by the Buyer when ordering goods, such as first name, last name, email address, shipping address, etc.
The Online Store transfers necessary personal data to transport/courier service providers to ensure product delivery.
If you have explicitly agreed to receive our marketing communications (including newsletters), we may contact you from time to time with news, offers, and information about our services. For this purpose, we process the email address provided during subscription. You can opt out of marketing communications at any time by contacting us at: [peonia92@gmail.com].
8. Dispute Resolution
For matters not addressed in these Terms and Conditions, the Buyer and Seller agree to comply with the legislation in force in the Republic of Latvia.
Any disputes arising between the Seller and the Buyer shall be settled through mutual negotiations or correspondence. If a dispute cannot be resolved through negotiation, it shall be settled in a court of the Republic of Latvia in accordance with national laws.
Disputes between the Buyer (consumer) and the Seller may also be submitted to the Consumer Rights Protection Centre (PTAC) or a court of the Republic of Latvia.
The Buyer also has the right to use the European Union Online Dispute Resolution (ODR) platform.